01
Self-declared
You logged what happened, but no supporting email or document is attached.
Evidence quality
What kind of proof do you have?
An agent confirmation, tenant reply, sent email, screenshot, or shared-folder link may all be useful. They are not all the same kind of evidence.
02
Campaign-level
An agent or platform indicates a wider notice was sent, but the evidence is not tied to each tenancy.
03
Tenancy-level
The evidence is tied to this tenancy, tenant count, or service event.
04
Acknowledged
A tenant or recipient has confirmed receipt.
Ask your agent to confirm
The useful details are usually small.
- date sent
- method used
- whether the official PDF was attached
- whether it was tenancy-specific or a bulk campaign
- how many listed tenants were covered
- whether an archived copy or send log is retained
- which GOV.UK version was used, if known