1. What you pay for
You pay for the issue of a proof record. The pre-issue check, the forwarding address, and the draft review are free. Live prices, tiers, and what each tier covers are published on the Pricing page and confirmed at the point of purchase.
2. Currency, tax, and method
- Prices are shown in GBP. No VAT is charged on any purchase, so the price shown is the final amount paid.
- Payment is taken by card via Stripe. We do not store full card numbers.
- Receipts are sent by email at the point of charge.
3. When payment is taken
Payment is taken when you confirm the draft and request issue. The verification link is delivered immediately after a successful payment. From the moment of issue, the proof record is locked.
4. Refunds
Each proof record is a custom digital product delivered immediately on payment. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day cancellation right does not apply once delivery of a custom digital service has begun with your consent. You give that consent when you confirm the draft and request issue.
We will, however, refund a record where any of the following apply:
- The record failed to issue for a reason on our side, and we cannot reissue it.
- The verification page is materially incorrect because of a defect in our system.
- You were charged in duplicate for the same record.
Request refunds from office@ledgerandlease.co.uk within 14 days of the charge, with the record short-code. We respond within five working days.
5. Subscriptions
Where a tier is sold on a subscription basis (for example, Office Proof Desk), it renews at the end of each term until cancelled. You can cancel at any time from your account or by writing to office@ledgerandlease.co.uk; the cancellation takes effect at the end of the paid period. Records already issued under a subscription remain available through their verification links after cancellation.
6. Disputes and chargebacks
If you believe a charge is wrong, contact us first at office@ledgerandlease.co.uk. We will work to resolve it before any chargeback is escalated to your card issuer.
7. Price changes
We may change live pricing for new purchases. Subscription renewals will be at the price in effect on the renewal date; we will notify you in advance of any increase.